Logistic Cross Border Digital Repair System

Cross-Border Freight & Logistics Services Indonesia
Logistic Cross Border Digital Repair System

Summary

Global Pratama Group is a well-established international freight forwarder and logistics provider operating between Indonesia and Singapore. As their operations expanded, the process of managing logistics equipment repairs — including chassis, brakes, low beds, isotanks, and other transport components — became increasingly complex and resource-intensive.

Manual coordination across multiple parties resulted in inefficiencies, delays, duplicated work, and heavy administrative overhead.

To address these challenges, CodeSpace developed a Smart Logistics Repair Management System that digitised the entire repair workflow — from ticket request to post-repair reporting and invoicing — reducing human dependency, improving transparency, and accelerating cross-border operations.


About Global Pratama Group

Established in 2009, Global Pratama Group is an international freight forwarder and logistics services provider founded by Indonesian entrepreneur Mr. Victor Sanjaya.

The Group operates in:

  • International Freight Forwarding

  • Customs Clearance

  • Export–Import Services

  • Transportation Services

  • Container Trucking

  • Stevedoring Services

With subsidiaries including PT Harasoon Batindo, PT Transglobal Indo Mandiri, and PT Global Pratama Interworld, the Group plays a major role in logistics operations in Batam and surrounding regions.

In 2018, Global obtained SIUJPT and SIUPBM licenses, enabling them to handle commercial cargo shipments and stevedoring services at Batam sea ports.

Aiming to become a One-Stop Logistics Hub, Global continues to expand its infrastructure, including container depot facilities and strategic storage yards near Batu Ampar Port.

As part of digital transformation efforts, the Group also launched a web-based e-commerce platform, iPOST, supporting international shipment flows between China, Singapore, Batam, Jakarta, and other domestic destinations.


The Challenge

With active cross-border operations between Singapore and Batam, Global Pratama Group handles frequent repairs and maintenance for logistics equipment such as:

  • Chassis

  • Brakes

  • Low beds

  • Isotanks

  • Container components

However, the existing repair process was highly manual and inefficient.

Key operational challenges included:

Multiple human parties involved in each repair case
Manual generation of quotations and invoices
Back-and-forth communication via phone and messaging
Lack of centralised tracking for repair tickets
Manual confirmation of quotations
Unstructured pre-repair and post-repair audits
Limited visibility for customers

Each repair case required coordination between operations staff, technicians, finance teams, and customers across borders. This resulted in:

  • Delays in quotation approvals

  • Administrative burden

  • Increased risk of miscommunication

  • Slower repair turnaround

  • Resource-heavy processes

As repair volume increased, scaling the manual workflow became unsustainable.

Global required a structured, digital system to streamline the entire repair lifecycle while improving transparency and accountability.


The Solution: Smart Logistics Repair System

CodeSpace developed a Smart Logistics Repair Management System tailored specifically to Global Pratama Group’s operational needs.

The system digitises and centralises the complete repair workflow from request to completion.


1. Digital Repair Ticket Submission

Customers can submit a repair request directly through the system.

Each request generates a structured ticket that includes:

  • Equipment type (chassis, isotank, low bed, etc.)

  • Damage description

  • Location

  • Supporting photos

  • Urgency level

This eliminates manual request intake and ensures every case is properly logged and traceable.


2. Technician Audit and Assessment

Once a ticket is created, technicians conduct a structured audit within the system.

The audit captures:

  • Severity of damage

  • Current equipment condition

  • Required parts

  • Estimated labor hours

  • Repair scope

This standardises pre-repair evaluation and reduces subjective estimation.


3. Automated Quotation Generation

Based on the technician’s audit data, the system automatically generates a quotation.

The quotation includes:

  • Parts cost

  • Labor cost

  • Total estimated repair cost

  • Tax breakdown (if applicable)

Instead of manual document preparation, quotations are generated instantly and sent to customers via email for review.


4. Digital Approval and Payment

Customers can:

  • Review the quotation

  • Accept digitally

  • Proceed with payment

This removes delays caused by manual confirmation processes and improves financial workflow efficiency.


5. Repair Execution and Post-Repair Reporting

After approval, technicians proceed with repair work.

Upon completion, they upload a post-repair report directly into the system, including:

  • Final condition photos

  • Repair summary

  • Parts replaced

  • Labor hours used

  • Completion status

This creates a transparent audit trail and improves accountability.


6. Automated Invoice Generation

Once the repair is completed, the system automatically generates an invoice based on approved quotation data.

This ensures:

  • Accurate billing

  • Reduced finance team workload

  • Faster revenue recognition

  • Reduced disputes

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